Our IT Services Commitment To Our Clients

Our “Client Bill Of Rights”—What Your Business in Florida Deserves

Happy IT Service ClientsAs a leading IT service company for businesses across South Florida, Pulse Business Solutions strives to provide the highest quality of IT Services and Support for all our clients. In an effort to show our commitment, we’ve compiled a list of rights that you can expect us to honor.

As our client you have the right to:

  • Be provided and understand every aspect of our business policies and support procedures.
  • Communicate with our staff via our website, email, or by phone to receive answers to any questions you may have, or why a specific service or product is recommended; and for us to quickly attend to the details of each issue, question, and request.
  • Access to our help desk.
  • Be given a single point of contact for all your technical issues.
  • Expect us to deliver on-time exemplary service.
  • Expect us to provide and implement innovative and creative service offerings, and the best technology services available from skilled and experienced IT professionals.
  • Expect and demand complete satisfaction from the IT and help-desk services you receive from us.
  • The highest levels of personal accountability and professional commitment with every service and/or support encounter we provide.
  • Be treated with the utmost level of respect and courtesy, and for your relationship with us to be a pleasing and accommodating experience.
  • Receive the best value possible for your investment in our computer and network support services.
  • Expect transparency regarding all costs for products and/or services without hidden fees or unexpected costs.
  • Be updated regarding the status of your account and tickets, no matter the time of day or night. 

Pulse Business Solutions strives to excel beyond your expectations. If you have any questions about our Client Bill of Rights, or other issues, please call us at (239) 676-6679 or email us at: info@pulsebizsolutions.com

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Clients Feedback

After switching to Pulse, we were pleased to know that our IT service bills were consistent and fixed fee each month. This part was huge because finally we could plan and budget for our IT service expenses. We also appreciated the fact that Pulse would dispatch experienced technicians based on the issue at hand resulting in faster resolution of problems that arose. One of the most valuable parts of working with Pulse is that I know there will be a quick and appropriate resolution to any issue that we experience. This process gives me peace of mind because like most small businesses, we need quick and efficient responses to any and every system issue we may face. Pulse’s consistency and dependability in service is unparalleled to providers we’ve had in the past.

Consistent and Dependable
-Non-Profit Organization
Fort Myers, FL
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